After sales service Service contracts

	Miele Comprehensive Service Contract
	Miele's range of services surrounding high-quality commercial machines is now complemented by a comprehensive service contract which protects against unpleasant surprises and ensures smooth operation – over and beyond the 12-month guarantee period: Miele Comprehensive Service Contract. For further information, please contact Miele after-sales service.

	The benefits of Miele service contracts at a glance
	• State-of-the-art technology Regular check-ups use and implement the latest technology can offer in the interests of preserving the value of machines in the field. • Calculable costs Service work is charged at fixed rates which assist in forecasting and managing cost budgets. • Safety checks Health and safety inspections are performed and documented on a regular basis.		• Early detection of faults Thorough inspections and remedial action help locate possible problems before they arise. This helps prevent downtimes. • Regular maintenance Service appointments are scheduled and made by Miele to ensure regular servicing. • Longer machine life Through regular inspections, possible faults are recognised at an early stage, preventing damage and thereby extending the life of the machine.

	Maintenance
	This contract gives customers maximum planning security and guarantees smooth machine operation. Alongside inspection, this contract also covers the provision of the necessary spares and labour, including call-out charges for a period of one year.		This contract is also available for machines which are up to 4 years old. (Miele performs a thorough check of all machines older than 1 year at the commencement of the contract period. Any repairs resulting from this initial inspection are charged to the customer.)

	Accident prevention
	In some countries, operators of commercially used machines are obliged by law to have regular safety checks performed by suitably qualified persons.		Non-compliance can have serious consequences for the operator. Miele's in-house after-sales service team offers customers the service of scheduling, performing and documenting all the necessary inspections.

	Inspection
	A preventative maintenance contract involves a periodic inspection aimed at checking the function and safety of all key components. Machine uptime and smooth operation is ensured by replacing spare parts at an early juncture.		Necessary spares and repairs are not covered by the contract.